Aquenta was engaged to develop, in consultation with the Facilities Management Department of Brisbane Airport Corporation, a strategy for the delivery of future Facilities Management (FM) Services.
Facilities management advisory.
A number of options for delivery of FM services were developed and reviewed in the context of BAC’s success factors set down in the form of a Balanced Scorecard. Management, risk and cost to BAC were examined in the evaluation of the service delivery models and the work order history associated with the delivery of FM Services was analysed.
A Hybrid Outsourced FM Service Delivery Model was recommended as well as the establishment of an external Call Centre operated by a third party.