Construction and Maintenance Service Contract

Santos recently awarded the Construction and Maintenance Service contract to Transfield Services Pty Ltd. The scope of services under the contract include maintenance support and campaigns, tank repairs, Brownfield construction projects, flow line and connection projects and major shutdowns, within the Cooper and Eromanga Basis. The contract has a performance based commercial model with the contractor’s performance determining the percentage of profit earned.

Our involvement

Aquenta was engaged to develop a set of procedures and templates to enable the implementation of a service scorecard to monitor and benchmark the performance of the contractor in executing the scope of the contract. A review of the reporting practices was then undertaken with respect to the contractor’s performance and the client was advised on an appropriate reporting structure and a sustainable model for implementation.


Project controls.

The outcome

Following a detailed review of the contract and stakeholder engagement, we developed a comprehensive set of procedures and templates and a series of Key Performance Indicators (KPIs) which were then rolled out across Santos. Santos Project Managers were trained to use the service scorecards and KPI assessment tools to regularly track and monitor the contractor’s performance.