Sydney Opera House – Strategic FM Review & Procurement

Aquenta has been an Advisor for the Sydney Opera House since 1994, undertaking various facilities management reviews, competitive tendering and contract review commissions, including contract review and renewal of facilities contracts for Building Conservation and Maintenance and Cleaning Services over that time.

Our involvement

In 1994, Aquenta was initially engaged by Sydney Opera House to undertake a strategic review of facilities operations, advising management on the different delivery options and making a recommendation. The commission included an assessment of current practices, identification of better practice in the market place, in Australia and overseas, to ensure that the FM supports the changing business requirements.


Facilities management delivery model advice, maintenance and cleaning procurement.

The outcome

Aquenta helped develop a Customer Services Agreement, incorporating customer requirements into a new performance based specifications for new contracts. Aquenta developed a unique procurement strategy to ensure the new contractors could adapt to a changing cultural environment within Sydney Opera House, whilst providing best value for money.