UNSW: Engineering & Building Services Maintenance Contract

UNSW had in place a facilities management (FM) head contract arrangement with Spotless, which was due to expire in 2013. In late 2012, as part of their commitment to operate efficiently, deliver a sustainable use of resources and comply with legal and regulatory requirements, UNSW undertook a review of their existing FM procurement model.

Our involvement

Aquenta was initially engaged to provide a Change Paper exploring possible contract models for the contract renewal. We were later retained to develop and deliver the scope of works (SoW) for the renewed UNSW FM contract. Our advice extended into developing the Request for Tender (RFT) documentation, Key Performance Indicators (KPIs), and the performance management system.


Facilities management advisory and procurement services.

The outcome

We successfully completed and submitted the renewed RFT documentation, including updated SoW and KPIs. Procurement method was a two-stage tendering process (initial open market expression of interest resulting in a short list of eligible suppliers, who were then invited to tender.